Hard Rock Cafe

1. From you knowledge of restaurants, from the video case, from the Global Company profile that escaped chapter one, identify and explain how Each of the 10 OM Strategies is applied by Hard Rock. How ar these strategies linked to the Hard Rock rush? 1. Design of goods and services: Hard Rock Cafes tangible harvest-feast is the food that they produce. Creating and testing of the products for customer satisfaction and cost power is pivotal to its success. Further, their intangible products are symphony, staff service and memorabilia. thickening recommendation plays an important role for HRC to improvise their food, medication and services. 2. appreciate: Surveys are done on a regular cosmos at HRC. If the score is not 7 on a 1 to 7 scale, they consider it as a failure. Hence, HRC makes incontestable that quality people have been hired. They are then intelligent to provide quality service, and a positive experience to the customers. Further, scantily those items ar e added on the menu for which ingredients are available from fit customers. 3. Process design: The food production do, from receiving the ingredients, to cold storage, to build or baking or frying, and a dozen another(prenominal) ingredients, is knowing and maintained to yield a quality meal.

Also, the process of receiving the customers, to designation their seats, to taking and processing their devotes, to delivery of their meals, and the payment essential be designed well, especially for peak times. 4. Location strategy: HRCs are catered largely to tourists, and hence, they are located in name and speech citie s. 5. Layout strategy: Efficient kitchen la! yout eases food preparation and circulation. The memorabilia are guardedly placed such that the customers are attracted to the display and are overt to the retail store which accounts for 50% of HRCs profit. Further, the bar and its efficient layout is an frosting on the cake. 6. Human Resources: HRC carefully selects the staff it hires for their passion of music and their desire to serve, in...If you want to get a full essay, society it on our website: OrderCustomPaper.com

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